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Refunds & Returns Policy


As part of our commitment to swift order processing, cancellations are possible within 6 hours of purchase. To cancel your order, please use our contact form (Contact Us) and choose the ‘Cancel Order’ subject. Ensure accurate order details for seamless processing. Funds will be refunded to your original payment method. Note that bank or credit card holds for 1-3 days are beyond our control.

Refund and Reshipment Policy:

Your satisfaction is paramount. You can request a refund or reshipment if:

  • Products aren’t received within 70 business days.
  • You receive the wrong item.
  • You cancel within 6 hours of purchase.

For unwanted items, return within 30 business days (30 days money back guarantee) at your expense. Once received, we’ll promptly refund the product. For accurate returns, provide a working tracking code. Return address: PO Box 1008, 7940 KA Meppel, The Netherlands. Kindly contact us first for instructions.

Note: Refunds aren’t issued if orders don’t arrive due to factors within your control (e.g. providing the wrong shipping address), exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, not picked up at the pick-up point), or if you cancelled your order after 6 hours of purchase.

Refund Requests:

Use our contact form (Contact Us) and select ‘Refund Order’. Include accurate order details for efficient processing. Submit refund requests within 15 days after the extended 70-business day guaranteed delivery period has ended.

Custom Inflatable Products:

Custom inflatables have unique attributes. Returns are only accepted if:

  • The product arrives damaged or broken.
  • The wrong product is received in error.

Submitting a Refund Request:

You can submit a refund request by filling out our contact form (Contact Us) and select the ‘Refund order’ subject. It’s also important to provide a correct order number, otherwise we can’t process your request to refund. You can submit refund requests within 15 days after the guaranteed period for delivery (70 business days) has expired.

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